Smart City & Public Safety
Computer Aided Dispatch (CAD)
We implement CAD systems that transform emergency services dispatch — faster incident logging, intelligent resource recommendation, real-time unit tracking on digital maps, and seamless inter-agency coordination for police, fire, and ambulance services.
What We Deliver
CAD System Capabilities
Complete CAD implementation — from incident creation through resource dispatch, mobile data, GIS integration, and performance analytics.
Incident Management
Rapid incident creation with structured data capture — caller details, incident type, location, priority, and free-text narrative — enabling dispatchers to act within seconds of call receipt.
GIS-Integrated Dispatch
Live GIS map showing all units and incidents — with intelligent resource recommendations based on proximity, availability, and capability. Dispatchers see the full operational picture.
Intelligent Resource Recommendation
AI-powered dispatch recommendation identifying the nearest and most appropriate available units for each incident — reducing dispatcher cognitive load and improving response times.
TETRA & Radio Integration
Seamless integration with TETRA radio systems — dispatcher consoles, talk group management, and automatic status updates from radio messages direct into the CAD.
Mobile Data Terminals
Mobile Data Terminal (MDT) applications for in-vehicle units — receiving incident details, updating status, accessing records, and navigating to incidents without voice radio.
Inter-Agency Coordination
Shared incident views and resource tasking across police, fire, and ambulance — enabling coordinated multi-agency response to major incidents from a single CAD platform.
How We Work
Our CAD Implementation Process
From requirements to live operations — a structured approach to CAD implementation that minimises risk for mission-critical emergency services.
Operational Requirements
Working with dispatchers, supervisors, and incident commanders to understand your dispatch workflows, integration requirements, and performance targets.
CAD Platform Selection
Selecting the right CAD platform for your organisation — Motorola, Intergraph, NICE, or custom build — based on capability, integration, and support requirements.
Configuration & Data Migration
Configuring incident types, resources, geographic data, and response rules — migrating historical data and integrating with existing systems.
Integration Build
Building and testing integrations with TETRA, telephony, GIS, records management, and other agency systems.
Parallel Running & Testing
Parallel running with existing systems, dispatcher acceptance testing, and full end-to-end validation before go-live.
Go-Live & Support
Go-live with on-site support, performance monitoring, and rapid response to any operational issues in the critical post-launch period.
Why SharpLogic
Why emergency services choose us for CAD
Mission-critical delivery
CAD systems that emergency services depend on — with zero-downtime architecture, comprehensive testing, and on-site support at go-live.
Dispatcher-centric design
User experience designed with dispatchers — fast, keyboard-driven interfaces that work under pressure at 3am on a busy Friday night.
Deep integration expertise
Integrating CAD with TETRA, telephony, ANPR, CCTV, and inter-agency systems — connecting the whole emergency services ecosystem.
Analytics & performance
Response time analytics, call handling metrics, and performance dashboards that help services meet their targets and improve over time.
Who We Serve
CAD for emergency services
CAD Implementation Partner
Ready to modernise your dispatch operations?
Whether replacing a legacy CAD or deploying a new system — our team delivers CAD implementations that emergency services depend on to protect lives.