1. Who this policy covers
This Privacy Policy explains how SharpLogic Technologies ("SharpLogic," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit sharplogictechnologies.com (the "Site"), contact us, or engage us for web design, e-commerce, mobile app, custom software, AI & automation, or IT support services. SharpLogic is headquartered at Office #1253, 104-32615 South Fraser Way, Abbotsford, BC V2T 1X8, Canada, with additional offices in the United Kingdom and United States.
2. Information we collect
Information you provide directly
- Contact details submitted through our contact form or by email/phone — name, company, email address, phone number, and the content of your message.
- Information you share when requesting a quote, starting a project, or applying for a role via our careers page.
Information collected automatically
- Standard technical data such as IP address, browser type, device type, pages visited, and referring URL — collected through server logs and, if enabled, analytics tools.
- Cookies or similar technologies used for essential site functionality and, where enabled, analytics. We do not currently use advertising/retargeting cookies; if that changes, this policy and an on-site cookie notice will be updated first.
3. How we use your information
- To respond to enquiries, quote requests, and support questions.
- To deliver, invoice, and support projects for clients under a signed agreement.
- To maintain, secure, and improve the Site.
- To meet legal, tax, and accounting obligations.
- To send project-related communications; we do not send marketing email without your consent.
4. How we share information
We do not sell personal information. We may share it with:
- Service providers who help us operate the Site or deliver client work (e.g., hosting, email, project-management, and payment-processing providers), bound by confidentiality obligations.
- Our own team across our Abbotsford (Canada), Coventry (UK), and New York (USA) offices, as needed to deliver a project.
- Authorities, where required by law.
Because SharpLogic operates across Canada, the UK, and the US, personal information may be transferred to and processed in those jurisdictions. Where PIPEDA requires comparable protection for such transfers, we take reasonable steps to ensure it.
5. Data retention
We keep personal information only as long as needed for the purpose it was collected — typically the duration of a client relationship plus any period required for tax, accounting, or legal record-keeping — after which it is deleted or anonymized.
6. Your rights
Under PIPEDA, you may request access to the personal information we hold about you, ask us to correct inaccurate information, or withdraw consent for uses that depend on it (subject to contractual or legal obligations). To make a request, contact us using the details below.
7. Security
We use reasonable technical and organizational safeguards appropriate to the sensitivity of the information involved. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children's privacy
This Site is intended for businesses and professionals and is not directed at children under 16.
9. Changes to this policy
We may update this policy as our practices or the law change. The "Last updated" date above reflects the most recent revision.
10. Contact us
Questions about this policy or your personal information can be sent to info@sharplogictechnologies.com, or by mail to our Abbotsford headquarters: Office #1253, 104-32615 South Fraser Way, Abbotsford, BC V2T 1X8, Canada.